This learning case aims to guide the reader to:
- Reflect on the rights, responsibilities, and relationships of local communities (citizens) and municipalities in a context governed by strong policies for public participation yet ineffective practices to engage communities in planning and service delivery;
- Identify gaps and potential solutions to improve the quality of participation in public planning through the Integrated Development Planning process;
- Consider the value of asset-based and community-driven development (ABCD) from the perspective of local governance and public participation; and,
- Propose avenues for strengthening mutual accountability (and the social contract) between local municipalities and communities through the ABCD-informed Community Scorecard (CSC).