Equal services for all citizens of Vracar municipality

Irena writes: As a public servant in the City Municipality of Vracar (Belgrade), which is obliged to ensure equal treatment and equal access to services, I realized that the municipality had to undertake all available measures to prevent and eliminate discrimination. It was evident that the municipality was providing its services in an unequal manner : there were physical barriers, no sign language interpreter, no clear and understandable information and general acts with a discriminatory provisions.