Channel Zhou
Using Digital Tools to Improve ServiceDelivery: Pemba Town Council, Zambia
Digital transformation has emerged as a new way of doing business using technology. Many national governments have adopted the use of digital tools, but its adoption by local governments, particularly in developing countries, presents some challenges. This research was aimed at helping Pemba Town Council in Zambia to explore how it can improve service delivery…
Using Digital Tools to Improve ServiceDelivery: Pemba Town Council, Zambia
Digital transformation has emerged as a new way of doing business using technology. Many national governments have adopted the use of digital tools, but its adoption by local governments, particularly in developing countries, presents some challenges. This research was aimed at helping Pemba Town Council in Zambia to explore how it can improve service delivery…
