Svensk partner: Västerås Stad

Resident Dialogue 2.0

The short-term aim of this project is to develop an existing partnership related to residents’ dialogues between the municipalities Jinan and Västerås. It means meeting residents’ needs and continuously improve efficiency and availability with focus on Contact Centre and Hotline12345, the single point of entry for residents who want to contact Västerås and Jinan, respectively.

Jinan is developing an international standard for contact centres, where different aspects are addressed. Västerås contributes with views on democracy and participation, perspectives from our core values – always the best possible interaction, creativity, diversity, openness and inclusion.

One of the goals of Contact Centre is to provide equal quality of service regardless of the recipient. The long-term goal of the project is to find new solutions for change, development and renewal of the municipalities’ work to maintain confidence and trust between the community and residents. The participation of the residents is crucial. Similarities and differences are strengths: the size, handling of big data and systematics of Jinan and the focus on soft values such as inclusion, creativity and openness of Västerås, as the two cities try to meet residents’ needs.

The aim of the project is to develop an international standard for contact centres/hotlines.

Gaborone Transfer and Recycling Station

The overall objective is a more efficient waste management in Gaborone in terms of social, environmental and economic sustainability, and a strengthened legitimacy for local democracy when the elected City Council is more reliable in providing waste management services for the citizens.

Through sound resource handling, a recycling and transfer station will help mitigate climate change and environmental impact from waste management, while creating job opportunities and strengthening the local government through the public-private partnership.

At the end of the project period, there is a comprehensive feasibility study for a waste transfer station with recycling possibilities, including technical design, location, and an environmental impact assessment as well as business and ownership models. The feasibility study shall be detailed enough to constitute a basis for procurement of the implementation of the station.

Resident Dialogue

This project tries to find new solutions for change, development and renewal of the municipal work in order to establish and maintain trust between the community and residents.

Project objective:
To develop new methods that invite people to participate, make them heard and influence the direction of the future in the communication between local authorities and residents.

Project objectives indicators:

  • The developed tools for interaction and processes for hearing and reaching different groups have been documented.
  • Different groups of residents’, at least men and women, are equally heard and reached in pilot dialogues.
  • At least two pilot residents’ dialogues have been implemented.

Waste Not revised

Continuing the partnership between Gaborone and Västerås this is a knowledge and experience exchange project within waste management.

The overall objective is to achieve improved community resilience and a more sustainable environment in Gaborone and in Västerås.

The aim is to:

  • introduce source separation of recyclable waste in a pilot area of approximately 1200 households and three schools in Gaborone;
  • approach new resident groups in Västerås with little experience of source separation;
  • increase public awareness in both cities.

The project will provide the partners with experience regarding project management, residents dialogue, community empowerment, public-private collaboration, and more, thus strengthening the organisations’ capacities to deal with complex challenges in the future. The residents’ awareness of how their behaviours affect local environmental health is expected to increase.

Central for the project implementation are the Västerås public waste management and public housing companies, three schools in the pilot area in Gaborone and one school in Västerås.

After evaluation of the experience exchange and the pilot, the ambition is that source separation of recyclables will be expanded to the rest of Gaborone, forming a foundation for a sustainable resource management where waste is treated as a valuable resource.